Answered inbound calls to greet and assist customers with various needs ad questionsrn• Organized and managed team tasks using Teams and Slackrn• Social media managementrn• Prepared PowerPoint presentations and ran slide shows remotely for virtual meetingsrn• Monitored emails, organized inboxes, and prioritized messages for supervisors rn• Created expense reports, budgets, and filing systems for the management teamrn• Resolved customer inquiries, complaints, and issues providing insightful solutionsrn• Coordinated with the shipping department to meet customer-specific requirements rn• Completed sales payments, refunds, and exchanges and issued store credit.rn• Helped team performance by training and mentoring new employees rn• Communicated with clients over the phone, email, and cha platformsrn• Completed paperwork for orders and new service actionsrn• Uploaded files for team use on Google Suite and Share Pointrn• Met sales targetsrn• Utilized Microsoft excel/ word/outlook/ spreadsheets to compose, prepare, and edit correspondence and department documents.rn• Project managementrn• Managed CRM inputs, exports, and clean-up.rn• Managed email both incoming and outgoing correspondencern• Oversaw appointment scheduling and calendar maintenance rn• Maintained an efficient office environment by skillfully routing incoming and outgoing mail.rn• Executed basic bookkeeping tasksrn• Volunteered for and tackled new assignments and tasks to ease staff member burden.rn• Responded to emails and other correspondences to facilitate communication and enhance business processesrn• Perform data labeling tasks for artificial intelligence companies such as lidar annotation, lidar segmentation, and text collection.
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